Support

Email us at fillzadoc@iTHNK.com — we usually reply within two business days. Please never send us photos of your documents; we don't need them to help you.

Frequently asked

Where are my documents stored?

Only on your iPhone, encrypted. FillZaDoc has no servers and no account.

How do I move to a new iPhone?

In Settings → Back up or restore, create a backup file with a passphrase, save it (for example to Files or AirDrop it to your Mac), then restore it on the new iPhone. The vault is not included in iCloud backups on purpose.

The app says my vault key is missing.

This happens if the device passcode was turned off, which deletes the key that encrypts your documents. Reset the vault and restore your latest backup file.

A detail was read wrongly.

Open the profile, tap the detail and correct it. Scans in good light, flat and without glare read best.

How do I restore my purchase?

Settings → Restore Purchases, signed in with the same Apple Account you bought with.